SHIPPING & RETURN POLICY

Honey Lust Co. ("we" and "us") is the operator of (https://www.honeylustco.com)

("Website"). By placing an order through this Website you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase. This price will be the final price for shipping cost to the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

Honey Lust Co. will happily accept returns due to change of mind as long as a

request to return is received by us within 7 days of receipt of item and are

returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(Honey Lust Co.) will refund the value of the goods returned but will NOT refund

the value of any shipping paid.

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days post-production.

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days post-production. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 3-8 business days after placing the order. Some of our products are custom handmade and take time to create before we can send them to their new home.

 

4.4 P.O. Box Shipping

Honey Lust Co. will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

 

4.7 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

4.8 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with us.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax will be applied at checkout.

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and Honey Lust Co.

encourage you to be aware of these potential costs before placing an order with

us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Honey Lust Co. at the customers expense,

and the customer will receive a refund for the value of goods paid, minus the

cost of the return shipping. The cost of the initial shipping will not be

refunded.

 

8. Cancellations

If you change your mind before you have received & or we begin production your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Customer service

For all customer service enquiries, please email us at hello@honeylustco.com